- In what way is A Tuscan Villa Guest House different to any other?
We try our best to make sure that you experience True Hospitality
during your stay with us. It is after all people that make the
difference.
- Why do you call yourself a Guest House and not a Bed and Breakfast?
In a bed and breakfast guests would be expected to share some
of the facilities with the owners, this could be a lounge or
TV Room by way of an example. A Tuscan Villa is classified as
a Guest House as the guests have access to their own lounge and
living areas. Whilst as owners we live on the premises our living
area is completely separate to that of the guests which allows
the guest so much more privacy and the ability to interact with
others as and when they want to.
- Why is the Guest House called A Tuscan Villa?
We purchased the property from an Italian family (Cosentino)
with the view to converting it into a guesthouse.
Renaldo Cosentino a builder by profession built the house himself
as a family home using imported tiles etc and added very Italian
styled features such as the Staircase.
We had wanted to reflect an African theme but realised very
quickly that it was impossible to do so. We did however believe
that Tuscany reflected much of what we wanted to convey, warmth
in a relaxed atmosphere with above average quality and an attention
to detail.
- How do I know that what I see on the website is the same as
what I will get?
We pride ourselves in the standards we maintain and have registered
with numerous industry bodies that provide you with the reassurance
that you will receive the appropriate level of service.
A Tuscan Villa is registered with the following organisations.
- Tourism Grading Council of South
Africa
- Cape Town Tourism
- FEDHASA. Federated Hospitality Association of Southern
Africa
- Portfolio Collection
- Automobile Association of South Africa
Comments from guests and feedback from guests on
various websites confirm that (WYSIWYG) What
you see is what you
get.
- What accolades have you won?
We have only entered one competition to date, the South African
Automobile Association Accommodation Awards in 2005. We were
finalists in the large guesthouse category i.e. top 5.
Our biggest accolades however come from guests, we may get great
feedback but the proof is in the numbers who return.
- How safe is Fish Hoek?
Crime levels in the Fish Hoek area is extremely low if compared
to the rest of South Africa.
It is quite safe to walk to the Central Business District and
the restaurants in the evening and our children ride bicycles
to school.
- What precautions has the Guest House taken to ensure the safety
of the guests?
Prevention is always better than cure, we have accordingly taken
actions to ensure that we not a target for thieves.
We have a low staff turnover and trust our staff
We provide on site parking so your motor vehicle is not left
in the street at night.
We have an alarm system fitted with panic buttons in each room.
Should the panic button be pressed a silent alarm is activated
with an armed response company. (Please do not press this button
if you feel like tea in bed!)
All rooms have safes and we accordingly encourage you to use
them.
- How long should I spend in the area?
This a difficult question as we all have different reasons
for visiting the area.
- What are the check in and check out times?
10.30 am and 14.00
respectively
- We will be arriving early in the morning can we check in before
2pm?
Should you wish to arrive earlier than 2pm and check in we would
need you to reserve the room from the day before. We do however
allow guests to arrive and leave their luggage with us so that
can start some sight seeing before the room is ready. We do try
our best to have the rooms ready as soon as possible.
Our flight is only departing late and we would like to shower
a few hours before we leave.
In this case you would need to pay for another nights accommodation.
- Are you gay friendly?
We treat every guest as a guest.
- I have special food requirements?
We try our best to make provision
for Vegetarians and people with allergies etc. Please let us
know if this aspect is an
issue and we will try our best to accommodate you.
- Can you arrange car hire?
Yes we do, the vehicle can either be collected at the airport
or delivered to the Villa.
- Can you arrange for us to be collected at the airport?
Yes, we have a number of transfer companies who undertake this
function on our behalf. We only use registered companies.
Their specific regulations governing these companies; unregistered
operators tend to charge cheap rates. This becomes in a real
problem in the case of an accident.
